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Returns / Changes / Cancellations

You have the right to return all or part of the order without having to tell us the reason why you wish to return the products, within 14 calendar days from the date you receive it. In this case, you only bear the direct cost of returning the products (excluding shipping costs). In case the reason for your return concerns an error of the company, we are committed to bear the cost of returning the product.
You are obliged to send the product in the perfect condition in which you received it, i.e. without tampering with its packaging and confirming that the special markings of the product have not been removed. The return will be accepted only by shipping with a transport company (ACS courier) and only after approval of the company.
In case of return of products and depending on the way you chose to pay for your order and on the other hand the way they will be returned, your refund will be completed within 8 working days from the date we receive the products. In case the reason for return concerns an error of the company, the undertakes to send again by ACS courier to the address you have specified for the receipt of the order at its own expense. In case the consumer wishes to return his order without the fault of the company, then the shipping costs are borne by the consumer himself. From the moment the product leaves you, the receives it within 1-3 working days for returns within Greece through a transport company (ACS courier). In case you choose to send by mail, we cannot receive your return. After receiving the product,
we will immediately process your request and inform you by e-mail on how to process it. After the return of the product, and if approved by the Company, the customer is reimbursed in full either by a corresponding deposit in his bank account, or otherwise in accordance with the above.
In case you want to return the products you purchased, the address to which the products to be returned must be sent is:


The wanting to offer you the best possible service gives you the right to submit any complaint electronically:

Replacement / Change
The company is obliged to provide the right of replacement in case the product is considered defective. In case the consumer wants to change each product, he is obliged to follow one of the following ways: Return it to the company with a transport company (ACS courier) and place a new order (in this case, the cost of return is borne by the consumer).
Make a change at the company's store in Kallithea (Attica), free of charge. If the reason for return concerns a mistake of the company, the cost of return is borne by the latter. After returning the product, the customer is reimbursed in full with a corresponding deposit in his bank account, which he has filled in the return form that necessarily accompanies the returned merchandise.

Return Conditions
In order to return the purchased product(s), the customer must ensure that:
The product must be in its original packaging and in the same excellent condition in which it was received, along with the retail receipt and including the special markings of the product (tags).
The return of the product must be made within the exclusive deadline of 14 calendar days from the date of receipt.

Right to Cancel an Order
Our customers are entitled to cancel an order, under the following very specific conditions:
In case the online order (checkout) has not been completed, you can cancel the process by pressing the back button in your browser.
In case the online order (checkout) has been completed, please contact a representative of our company to further inform you about the procedure to be followed. Your order may be cancelled provided that it has not already been processed by the company.
The right to cancel the order does not exist beyond the above cases.
All products returned to stores and warehouses are subject to meticulous quality control. To avoid your own inconvenience, it is advisable to carefully check at the time of delivery of your order, the condition of the products sold and the intact of their packaging, in order to detect any obvious defects. In case a defect is found during the quality control of the returned product, the company must contact the consumer to resolve the issue and reserves the right not to accept the change or return of the product in question.
In case you want to return the products you purchased, you should contact a representative of the online store to inform you about the specific physical store to which the return will be made.

Defective Products
In addition to the above rights, the buyer, in case of a product that has a defect or lack of agreed quality, has all the rights under the existing provisions and laws regarding the contract of sale and consumer protection.

Return Informations


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